At MONTSTONE SERVICES (OPC) PRIVATE LIMITED, we aim to provide a smooth and transparent booking experience. We understand that travel plans may change due to unexpected circumstances. This Refund Policy explains the conditions under which customers may request refunds for travel packages and related services purchased through our website.

By making a booking on our website, you agree to the terms outlined below.

1. Company Information

Company Name: MONTSTONE SERVICES (OPC) PRIVATE LIMITED
Business Activity: Tour and Travel Services
Mobile: +91 91580 95029
Email: montivapvtltd@gmail.com
Address: Shop No. 3, Ground Floor, Prathamesh Terrace, Survey No. 14/1/2, Kharadi Road, Pune – 411014, Maharashtra, India.

2. Eligibility for Refund

Customers may be eligible for a refund under the following circumstances:

  • Duplicate Payment: If the customer accidentally makes multiple payments for the same booking, the duplicate amount may be refunded after verification.
  • Failed Booking: If payment is successfully deducted but the booking cannot be confirmed due to unavailability or a technical issue, the eligible amount will be refunded.
  • Cancellation by the Company: If we cancel a confirmed travel package and cannot provide a suitable alternative, the customer may be eligible for a refund according to the applicable booking terms and law.
  • Service Unavailability: If a confirmed service becomes unavailable and no acceptable alternative is provided, an appropriate refund may be considered.
  • Eligible Customer Cancellation: If a customer cancels a booking within the permitted cancellation period, the refundable amount will be calculated according to the cancellation terms disclosed at the time of booking.

3. Non-Refundable Situations

Refunds may not be available in the following circumstances, where the applicable conditions were clearly disclosed before booking and subject to applicable law:

  • Cancellation of non-refundable travel packages or services.
  • Cancellation requests received after the applicable cancellation deadline.
  • No-show by the customer at the departure point, hotel, or designated meeting location.
  • Failure to travel due to incorrect or incomplete travel documents.
  • Visa rejection or immigration refusal, where the relevant booking terms specify non-refundable charges.
  • Services already used or completed.
  • Personal changes in travel plans after the cancellation deadline.
  • Non-refundable airline tickets, hotel reservations, activity bookings, or third-party service charges.

Any non-refundable amount will be limited to charges that are genuinely non-refundable under the applicable supplier terms and disclosed booking conditions.

4. Cancellation Charges and Refund Calculation

Refund amounts depend on the selected package, travel dates, time of cancellation, and policies of the relevant service providers.

Applicable deductions may include:

  • Airline cancellation or amendment charges.
  • Hotel cancellation charges.
  • Transportation cancellation fees.
  • Activity or sightseeing cancellation fees.
  • Non-refundable supplier payments.
  • Other applicable cancellation charges disclosed during booking.

The final refundable amount will be communicated to the customer after reviewing the booking and applicable cancellation terms.

Please refer to our separate Cancellation Policy for detailed cancellation conditions.

5. Refund Processing Time

Once a refund request has been approved:

  • Refunds will generally be initiated within 7–14 business days.
  • The amount will normally be credited through the original payment method.
  • Actual crediting time may depend on the bank, payment gateway, card issuer, or other payment provider.
  • Customers may be asked to provide transaction details or additional information for verification.

If the refund is delayed beyond the expected period, customers can contact us using the details provided below.

6. Refund Request Process

To request a refund, customers must contact us through our official email address or mobile number.

Please provide the following information:

  • Customer’s full name
  • Booking or order ID
  • Registered mobile number
  • Registered email address
  • Payment transaction ID
  • Reason for requesting the refund

Our team will review the request and communicate the refund eligibility and applicable deductions.

7. Payment Gateway and Transaction Issues

If a payment is deducted from your account but the booking is not confirmed, please contact us with the transaction reference number.

After verification, we will coordinate with the relevant payment gateway or bank to resolve the issue and initiate an eligible refund.

8. Refunds for Promotional and Discounted Packages

Special offers, discounted packages, seasonal deals, and promotional bookings may have specific refund and cancellation conditions.

These conditions will be communicated on the relevant package page or during the booking process. Customers are advised to review them carefully before making payment.

9. Changes or Cancellation by the Company

In certain circumstances, we may need to modify or cancel a travel package due to operational issues, supplier unavailability, weather conditions, government restrictions, or other unavoidable circumstances.

Where a confirmed service cannot be delivered, we will communicate the available options, which may include:

  • Rescheduling the travel package.
  • Offering an alternative service or itinerary.
  • Providing an eligible refund according to the booking terms and applicable law.

10. Contact for Refund-Related Queries

For refund requests, payment issues, or any questions regarding this policy, please contact us:

MONTSTONE SERVICES (OPC) PRIVATE LIMITED

Mobile: +91 91580 95029
Email: montivapvtltd@gmail.com
Address: Shop No. 3, Ground Floor, Prathamesh Terrace, Survey No. 14/1/2, Kharadi Road, Pune – 411014, Maharashtra, India.

11. Policy Updates

MONTSTONE SERVICES (OPC) PRIVATE LIMITED reserves the right to update or modify this Refund Policy when necessary. Any changes will be published on this page with an updated revision date.

Customers are advised to review this policy before making a booking.

Thank you for choosing MONTSTONE SERVICES (OPC) PRIVATE LIMITED. We appreciate your trust and look forward to making your travel experience memorable.